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Questions about Ordering
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Does
allmobiledirect.com accept fax or phone orders?
Unfortunately, we do not accept orders or price quote requests over
phone, fax, or e-mail. All orders must be processed through the
allmobiledirect website.
Can I change my order after submitting it
online?
Unfortunately, an order cannot be changed after it has
been submitted. We cannot cancel orders.
How can I cancel my order?
You may cancel your order online as long as the \\\"Cancel Order\\\" button is
still available in the \\\"Invoice Summary\\\" page under \\\"My Account.\\\" Just
login to your account and click on the invoice number to see the
\\\"Invoice Summary\\\" page. If we havn't processed your order yet, you may
click on the \\\"Cancel Order\\\" button to cancel your order. Please notice
that we cannot cancel your order once it has reached our warehouse for
processing.
What is a Rush Processing Fee?
For your convenience, allmobiledirect.com offers you the option of rushing
your order for an additional fee provided:
- Order is not a PC system or notebook system
- Order is submitted before 1:00PM PST
- Your transaction and credit card authorization is successfully
completed before 4:30PM PST
- Your shipping address matches your credit card billing address (i.e.
No shipment to alternate address.)
- Is not a Pre-Paid Check order
Please note that the Rush Processing Fee does not speed up the shipment
of your order. The fee is meant to rush the ordering process within our
facilities. If you need to rush the delivery process you will need to
select Overnight or other priority shipment when selecting your delivery
option.
OUR MAXIMUM LIABILITY FOR THE RUSH ORDER PROCESS IS LIMITED TO THE FEE
ITSELF ($5.99). WHILE allmobiledirect.com CANNOT GUARANTEE THE SAME DAY
SHIPMENT FOR ALL ORDERS, allmobiledirect.com WILL Do ITS BEST TO RELEASE THE
ORDER FOR SHIPMENT OR YOUR RUSH PROCESSING FEE WILL BE REFUNDED.
I submitted an order earlier today, but now I
need to order more items. Can I combine two different orders to save on
shipping and handling?
We cannot combine orders for you over the phone. However, if you call us
before your original order has been processed, we can cancel the order,
allowing you to create and submit a new order containing the total
number of items you want. Please be aware that we cannot cancel an order
once it has been processed at our warehouse.
Do you offer volume discounts?
Currently, we do not offer volume discounts on products or shipping.
I submitted my order, but I did not see an
order confirmation page. Was my order processed?
Most likely our server received your order, but communication back to
your server was interrupted. Please DO NOT attempt to resubmit your
order on-line. Attempting to do so may result in duplicate orders,
causing you to be charged twice for your order. If you have any question
about whether or not we have received your order, please contact our
Customer Care representative at 1-586-790-9800 to ensure that your order
was received.
I am afraid I may have accidentally duplicated
my order. What should I do?
Please immediately call our Customer Care representative at
1-586-790-9800. We will make our best attempt to cancel the order before
it has been invoiced and/or shipped. If duplicate orders have been
shipped, note all the tracking numbers for the orders you do not want
and decline the delivery of those orders. The shipping company will
automatically return the package(s) to allmobiledirect.com. Once we receive
the package(s), you will be refunded the total amount of the returned
duplicate orders minus the shipping & handling fees.
How long does it take to process an order?
Typically, it takes one to two business days for us to process an
order before it is actually shipped. If the order is placed on a
weekend, we will process your order the next business day (usually a
Monday). Once the order has been shipped from our warehouse, the
estimated time of arrival will be determined by the shipping method you
selected for your order.
I have received an email notification that my
order has been cancelled or is void. Why?
A voided or cancelled order indicates a problem with the credit card or
the shipping address. We will cancel an order if the credit card on file
has been declined or if the shipping address could not be verified.
Can I reactivate an order that has been
cancelled or voided?
No. The only way to regenerate a cancelled order is to submit a new
order online. If you need further assistance, please feel free to call
our Customer Care representative.
What does it mean when my order is on
backorder?
We normally do not offer backordered (out-of-stock) items. We make every
attempt to ensure the accuracy of our inventory, but occasionally an
error may occur. Product availability as shown on our site is based on
our inventory data, but a discrepancy in inventory status may result in
an item being labeled as “backordered” or out of stock.
Is it possible to pre-order or backorder an
item that is not in stock?
Unfortunately, we do not accept pre-orders or backorders at this time.
After I place my order, how will I be notified
of the progress of my order?
allmobiledirect.com will do everything possible to keep you informed of your
order by e-mail. Once an item is shipped, will email you the tracking
number of your shipment.
How do I handle a situation when an item is
missing from my order?
Check your tracking numbers, and verify you have received all packages
and have checked all packing material for small items. If you are still
missing items, call our customer care representative immediately at
1-586-790-9800 or email support@allmobiledirect.com
Is it possible for an allmobiledirect.com customer
care representative to physically get a product and describe it to me?
Unfortunately, due to tight inventory security our customer care
representatives cannot physically access a particular product for
inspection. All necessary product information should be available on our
website or on the manufacturer’s website.
If an item says, “Must be purchased with
hardware”, what is considered “hardware”?
Occasionally, we might stock a product that the manufacturer would
require an extra item. These items will require you to purchase another
non-software item (“hardware”) for the product to function properly.
Can I take advantage of a manufacturer’s
mail-in rebate with allmobiledirect.com? Yes, but please note that
the use of these rebates is limited to any terms or conditions as stated
by the manufacturer. Please read each rebate carefully. If you have any
questions regarding the rebate’s terms and conditions or redeeming
instructions, please contact the manufacturer directly.
For your convenience, allmobiledirect.com offers a section called the Rebate
Center where you can view and download the latest manufacturer rebate
forms. We try our best to advertise any current Manufacturer rebates on
our website. Please note that the prices listed on our website do not
reflect the rebate savings.
How does Combo Specials work?
Occasionally, we will offer discounts on multiple (combo) items. To take
advantage of this offer, Look for the combo deal, click the \\\"Buy Now\\\"
button. Your shopping cart should display the items and the discount.
Note: Combo Specials are limited to one per order. These specials are
subject to end without notice. allmobiledirect is not responsible for any
typographical errors. All typographical errors are subject to
correction.
Do you have a Reseller program?
We will accept POs on a case by case basis. Please understand that all
POs require upfront payment either by credit card, money order, or wire
transfer.
Tax: All customers outside of
California, Michigan, And New Jersey will not be charged any tax.
Therefore, there is no need to fax or set up any reseller tax exemption
form.
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