Shipping:

All orders are sent via insured FedEx or UPS. If you did not receive a tracking number with your order confirmation, please feel free to email or call us at: 586-790-9800. All orders placed after 4:30pm eastern standard time will be scheduled for pickup the following work day. Some orders can take up to 72 hours to ship, based upon payment verification and current product stock.

FREE Next day delivery for all local orders over $500 and within 25 mile radius of zip code 48035. (excludes wholesale accounts)

Orders placed by Wholesale Accounts can take up to 48 hours to ship. Wholesale account applications are available upon request. Call 586-790-9800 for details.

Return Policy & Warranty Information:

ALL exchanges or returns require a Return Merchandise Authorization (RMA) number. If we receive returns that we have not issued RMA numbers for, they will not be processed.

1. General return policies
2. What kind of warranty do I get?
3. How do I get an RMA number?
4. How long do I have to return my product after I get my RMA number?
5. Who pays for the shipping on a return?
6. What do I need to ship back?
7. Where do I send my return?
8. How long will it take to get my product replacement?
9. Can you send me out a new part to replace my broken one, so you wait for the return?
10. My return is eligible for refund. How long will it take to receive my refund?
    
11. What are my options between refund, exchange, or replacement/repair?

1. What kind of warranty do I get?

Our dealer warranty for replacement is 90 days long. This is ample time to cover products that may unfortunately be dead on arrival (DOA) or products that can be determined quickly if they are defective.

2. How do I get an RMA number?

You can get an RMA request form by emailing us at mailto:phil@cqst.com?subject=RMA Request Form

After we receive your RMA Request form, we may contact you to let you know whether or not your item is eligible for return. If it is, we should get you an RMA number within a business day.

Remember, this doesnt guarantee that you will receive an RMA number. We may verify some details of the order or the problematic item with you before giving you an RMA number. Sometimes a product may appear to have problems but is simply not configured properly. In situations like this we may be able to resolve the problem over the phone.

3. How long do I have to return my product after I get my RMA number?

Once an RMA number has been issued to you, the returned item must be at our facility within 7 business days.

4. Who pays for the shipping on a return?

You are responsible for the cost of shipping of returned products back to us. We carry well-known name brands, and expect incidents of dead on arrival (DOA) products to be low, but this policy does include defective products. We strongly suggest that you ship by a trackable method.

5. What do I need to ship back?

The returned item(s) MUST be returned with their original packaging and accessories. This includes things like cables, user manuals, registration or warranty cards, and other accessories. Dont throw anything away! You never know if you need it when making a return. Also make sure that you have the correct box(es) for your items, for those of you with lots of parts lying around.

Returned item(s) should be in as new condition, with no evidence of physical damage or tampering. When shipping your return back, please package the item(s) properly. Try to package your return similarly as how you received the item. The carrier that you ship from should be able to provide packaging material. Youre responsible for any damage that the item(s) get during their shipment back to us!

6. Where do I send my return?

After receiving an RMA number, please send returns to the address on the RMA form. Please write your RMA number on the envelop.

7. How long will it take to get my product replaced?

We will try to get the replacement out as soon as possible. This may take 2-4 weeks to get a replacement. We will make every effort on our part to contact you with as much updated information as we can to let you know what is going on.

8. Can you send me out a new part to replace my broken one, so you wait for the return?

We do not cross-ship. There is a reason for this - when you have a defective item from the manufacturer, and we send it in for repair or replacement, it returns to us as a repaired/replacement item. It is NOT considered, by the manufacturer, as a NEW item. Even if it is a warranty replacement from the manufacturer, (and thus a new unit), the serial number will trace as a warrantied item. Thus, our policy is not to cross-ship, so please do not ask us to.

9. My return is eligible for refund. How long will it take to receive my refund?

If you paid by credit card, we will process your refund within 10 business days. However, there may be a delay for your bank or financial institution to add the refund to your account. This varies depending on what financial institution you use, so you should check with them.

If you paid via cashiers check or money order, we will process and send you a check within 2-3 weeks.